Returns and Exchanges
We stand behind our products, therefore you have fourteen (14) days from the date of purchase to return products back to us for a full refund. Please allow up to seven (7) business days for us to receive and process your return. Shipping fees will not be credited for returned items. Items must be returned in original packaging including boxing and other packaging materials. You are responsible for returned shipping fees. We do not have an exchange policy at this time.
Sale items are final sale and cannot be retuned at mariehunterbeauty.com or the Marie Hunter Beauty Showroom.
Products purchased at any of our authorized retailers cannot be returned at mariehunterbeauty.com or the Marie Hunter Beauty Showroom.
For International orders, returns and refunds will not be issued for customs delays, holds, duty fees out of our control or unclaimed parcels.
Contact us with your name, order number and reason for return at firstname.lastname@example.org to start the return process.
Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are nonrefundable, unless we have sent you an incorrect or faulty item.
For inquiries please contact us at email@example.com.
Send returns to:
Marie Hunter Beauty
2317 International Lane, Suite 206
Madison, Wisconsin 53704
Where do we ship from?
The MHB HQ is located in Madison, Wisconsin.
MarieHunterBeauty.com is required by law to collect 5.5% sales tax on orders shipped to the state of Wisconsin.
How much is shipping?
We ship via USPS Priority Mail, shipping is $6.95. Orders over $99 will require a signature for delivery.
*Complimentary shipping over $50 is valid on U.S. orders only*
How long does shipping take?
Our hours of operation for shipping are Monday through Friday, 10 a.m. to 5 p.m. CST, excluding weekends (Saturday & Sunday) and major holidays. Orders usually ship 1-3 business days after you order. During major holidays, sales, restocks and new releases please allow up to 2 business days of delays. For U.S. shipping, allow 3-10 business days for arrival; Orders to Alaska, Hawaii, and the U.S. Virgin Islands take 6 to 8 business days. Please note that this time frame is an estimate and not a guarantee. Any inquiries regarding the exact location of your package should be made out to USPS directly.
How much is International shipping?
We ship via USPS Priority Mail International, shipping is $19.95 and will require a signature for delivery. Please allow 7 to 21 business days for international parcels in case of unforeseen customs delays out of our control. We cannot be held responsible for any customs delays, additional charges and/or taxes or lost parcels. We recommend familiarizing yourself with your local import policies prior to ordering. Please email us at firstname.lastname@example.org if you have any questions.
International shipping price holding you back from making a purchase? Contact us at email@example.com and we will check to see if we can ship to your country using an alternative method outside of USPS Priority Mail International.
International VAT, tax and duties are not included in our pricing. These are the same taxes that would be included in your purchase if you were shopping locally. Our pricing is listed in U.S. dollars and charged in your countries currency. Packages are marked at full value in accordance with the law. Returns and refunds will not be issued for customs delays, holds, duty fees out of our control or unclaimed parcels.
*Complimentary shipping over $100 is valid on select International orders only*
We ship to the select following countries:
- Czech Republic
- New Zealand
- United Kingdom
- U.S. Virgin Islands
How do I track my order?
Please allow between 24-48 hours for your tracking number to update once you receive your tracking number by email. If you don't see the email in your inbox try checking your spam folder or add firstname.lastname@example.org to your safe sender’s list.
Where is my order?
Orders usually ship 1-3 business days after you order. Once orders are fulfilled you will receive a shipping confirmation email with your tracking number. Once orders leave our HQ we are no longer responsible for them and inquiries about your order whereabouts should be made directly to USPS.
What is a Modern Muse?
A modern muse is a woman who is a guiding spirit and source of artistic inspiration.
Are MH products cruelty free?
Of course! #animallivesmatter We have thoroughly researched our suppliers to ensure you that they do not affiliate themselves or get ingredients from places that are not cruelty free! Marie Hunter Beauty is also a member of PETA's Beauty Without Bunnies Program.
Are MH products vegan friendly?
Of course! We know that what we put on our bodies is consumed into our bodies. We avoid using animal ingredients, animal-derived ingredients and animal testing.
Our products are free of:
Parabens, phtlatates, gluten, and sulfates.
What makes your packaging special?
Each design process was curated with each individual product in mind. Our matte black tube and candle packaging is 100% recyclable and/or reusable. MHB is more than a product, it's an experience.
- First burn should last at least 3-4 hours or until entire surface has melted to help ensure your candle burns evenly and to prevent candle tunneling.
- For an even and smoke-free burn, trim wick 1/8 inch using a wick trimmer before burning each time.
- Never leave a burning candle unattended. Keep away from children, pets and anything flammable. Do not move candle while burning. Discontinue use of candle when 1/2" of wax remains.
- During temperature changes, apricot coconut wax will sometimes release excess oil. This is known as "sweating" and will not affect the candle. To remove excess oil, gently wipe the surface with a paper towel.
- To reuse your candle jar, simply allow wax to completely harden and remove with warm soapy water.
Are your product swatches and descriptions 100% accurate?
We strive to have our product descriptions be as accurate as possible at Marie Hunter Beauty; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or other content available on our website are accurate, complete, reliable, current, or error-free.
What makes MH different from other brands on the market?
MHB was founded and created by working Professional Makeup Artist KéNisha Ruff. Her hands on experience in the industry has given her knowledge as to what works and what doesn't when it comes to creating flawless work on and off set. Hearing client feedback has also played a major role in the creation of the MH product line. MHB believes in giving back, with that in mind, our Founder created the Confidence Speaks Volumes Program. We donate a portion of our proceeds to the Anxiety and Depression Association of America.
What happens with returned products?
Once products leave our HQ they are no longer safe to resell, therefore it goes to beauty heaven.
How do I change my account information?
If you would like to change your account information, simply click on My Account on the home page and enter your log in information and change your account information as necessary. Click 'Save' when complete.
How do I recover my forgotten password?
If you forgot your password, simply click on 'My Account' on the home page, type your email address where indicated and click the 'Forgot Your Password' link. An email will be sent to your email address with your password.
What are the benefits of creating an account?
Creating an account will make checkout quick and easy since your contact information will be saved for future purchases. You will also be able to view your order history and track shipping.
Will be closed on
January 1st 2019
January 21st 2019
February 18th 2019
May 27th 2019
July 4th 2019
September 2nd 2019
October 14th 2019
November 11th 2019
November 28th 2019
December 24th & 25th 2019
Have more questions?
Contact us at email@example.com we'll be happy to assist you!